The Nest thermostat is one of the best-selling smart thermostats on the market today. And for good reason. It picks up on your temperature preferences and makes an energy-efficient schedule to match. And by geofencing with your phone, the Nest Learning Thermostat and Nest E are aware of when you’re at your house or gone and can raise and lower temperatures to help you save even more.

The Nest can be used with a wide range of 24-volt heating and cooling systems, but it’s always a good idea to use the Nest thermostat compatibility checker before installing one. Don’t forget to talk with your energy supplier for valuable rebates, as you could be able to get a Nest for free or close to it.

Once you’ve confirmed it’s compatible, you can either wire it on your own or contact a HVAC professional like Appalachian Heating. If you’re installing it without help, you’ll notice a terminal for the C-wire, or common wire. This wire is only used for powering your thermostat. If your home or HVAC system is older, you might not have one of these wires. In most cases, Nest says this isn’t an issue because the thermostat can pull adequate power from other heating and cooling wires.

In some cases, your heating and cooling system might require that C-wire. And here’s why.

Why Your Nest Keeps Losing Power and Other Issues

The Google Nest Thermostat is an improvement from older programmable thermostats that use a combination of wiring and AA batteries for power. It relies on a rechargeable lithium-ion battery and wiring to sync with Wi-Fi, power its digital display and run your heating and cooling system.

8 Common Nest Thermostat Issues

If it can’t draw enough electricity, Nest says you may have some of these troubles:

  1. Short battery life.
  2. Thermostat motion sensing is disabled.
  3. Your thermostat sometimes disconnects from Wi-Fi.
  4. Your system suddenly turns on or off, or won’t shut off.
  5. Your system is producing odd noises, such as chattering, stuttering, clicking or thumping.
  6. Heating or cooling is short cycling, or repeatedly turning on and off in a short period of time.
  7. There is a delay message on your Nest thermostat’s screen, such as “heating is delayed for 2:30 minutes.”
  8. The system fan is continuously working, won’t turn on or turns off and on frequently in a short period of time.

You might believe something is wrong with your heating and cooling system, but if you just installed the Nest, it’s best to check your thermostat first. This is especially pertinent if the weather is temperate, and you haven’t been using your heat or air conditioning much.

Our Professionals Can Solve Nest Thermostat Issues

If you’ve gone through Nest thermostat troubleshooting without help but can’t fix the issue, a smart thermostat pro like one from Appalachian Heating can provide support. We can determine the problem and add a C-wire, if necessary.

Smart thermostats like the Nest are designed to make your life more convenient, by automatic energy-efficient programming and the option to monitor temperatures while you’re out. It’s a time-consuming experience when yours won’t work properly, but our heating and cooling pros at Appalachian Heating can take care of the problem in no time.

If you’re experiencing unexplained heating and cooling behavior with your new Nest, give us a call at 304-707-0600 to schedule your appointment right away.