The Nest thermostat is one of the top-selling smart thermostats you can get. And for good reason. It figures out your temperature preferences and creates an energy-efficient schedule to match. And using geofencing with your phone, the Nest Learning Thermostat and Nest E realize when you’re at your home or out and about and can raise and lower settings to help you save even more.

The Nest works with a full range of 24-volt heating and cooling systems, but it’s always a wise idea to use the Nest thermostat compatibility checker before installing one. Don’t forget to contact your energy supplier for valuable rebates, since you may be able to get a Nest for free or close to it.

Once you’ve confirmed it’s compatible, you can either hook it up yourself or contact a HVAC pro like Appalachian Heating. If you’re putting it in on your own, you’ll spot a terminal for the C-wire, or common wire. This wire is solely used for powering your thermostat. If your house or HVAC system is older, you might not have one of these wires. In most cases, Nest says this isn’t a problem as the thermostat can pull enough power from other heating and cooling wires.

In some instances, your heating and cooling system could have to have that C-wire. And here’s why.

Why Your Nest Keeps Losing Power and Other Issues

The Google Nest Thermostat is an improvement from aging programmable thermostats that rely on a combination of wiring and AA batteries for power. It relies on a rechargeable lithium-ion battery and wiring to link to Wi-Fi, power its digital display and operate your heating and cooling system.

8 Common Nest Thermostat Problems

If it can’t get ample power, Nest says you may have some of these troubles:

  1. Poor battery life.
  2. Thermostat motion sensing won’t operate.
  3. Your thermostat sometimes disconnects from Wi-Fi.
  4. Your system abruptly turns on or off, or won’t turn off.
  5. Your system is making odd noises, such as chattering, stuttering, clicking or thumping.
  6. Heating or cooling is short cycling, or frequently turning on and off in a short period of time.
  7. There is a delay notice on your Nest thermostat’s screen, like “heating is delayed for 2:30 minutes.”
  8. The system fan is constantly working, won’t switch on or turns off and on rapidly in a short period of time.

You may think something is up with your heating and cooling system, but if you just started using the Nest, we advise you check your thermostat first. This is especially timely if the weather is temperate, and you haven’t been relying on your heat or air conditioning much.

Our Specialists Can Fix Nest Thermostat Problems

If you’ve tried Nest thermostat troubleshooting without help but can’t repair the problem, a smart thermostat specialist such as one from Appalachian Heating can provide support. We can diagnose the problem and add a C-wire, if required.

Smart thermostats like the Nest are made to make your life easier, by automatic energy-efficient programming and the ability to monitor settings while you’re away from home. It’s an annoying experience when yours won’t operate like it should, but our heating and cooling experts at Appalachian Heating can fix the problem quickly.

If you’re experiencing atypical heating and cooling behavior with your new Nest, give us a call at 304-707-0600 to request your appointment now.